The Title: Healing The Heart of Conflict says it all. Conflict management/reconciliation can be and usually is deeply emotional work addressing heart-felt hurt and violation of trust between persons and people-groups. It will not take the reader long to know that the author has walked this journey both personally and professionally, both which lend authenticity and authority to the message and process of healing conflict. The straight-forward eight steps are expertly unpacked through both scholarly work and use of case studies designed to carefully guide the healer of conflict. Healing The Heart of Conflict is timeless and accessible for both small interpersonal, local and global conflict resolving work. This book is an important source I refer to in my own work of healing the hearts of others.